Terms and Conditions
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement.
When using these particular services you shall be subject to any posted guidelines or rules applicable to such services.
Any participation in this service will constitute acceptance of this agreement.
If you do not agree to abide by the above, please do not use this service.
Intellectual Property
Ferndale Livestock Management and its original content, features, and functionality are owned by Joshua Bilson and are protected by international copyright and other intellectual property or proprietary rights laws.
Legal Liability
Ferndale Livestock Management and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information held, transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
It is your responsibility to understand your Livestock record keeping requirements that have been put in place by Australian Law, our service is here to assist you with your record keeping but we accept no legal liability if you fail to meet these requirements.
Defects or Errors with the System
Although updates to Ferndale Livestock Management are tested before release, unexpected errors may occur.
We will attempt to rectify the problem as quickly as we can. Please contact 0438275757 or email joshua@ferndalelivestock.com.au for assistance.
Payment Policy
Ferndale Livestock Management is operated as subscription service.
Ferndale Livestock Management subscription is on a yearly basis and must be paid in advance.
The user will be sent an invoice in respect to the fees, the user must pay this invoice prior to the licence expiry date.
Once the team at Ferndale Livestock Management confirm receipt of payment the users subscription date will be updated.
If payment is not received prior to the licence expiry date the user will still be able to log in to Ferndale Livestock Management, but the system will be read only, the user will not be able to update or add records until payment is confirmed as received by Ferndale Livestock Management staff.
Termination
Either party may terminate the agreement by giving at least 30 days written notice to the other party.
Ferndale Livestock Management may suspend access and use of this system during any period in which customer is in breach of the terms and conditions,
Ferndale Livestock Management may suspend access and use of this system to conduct maintenance (scheduled or emergency) of the Livestock Management System.
Refunds
Change of Mind : Ferndale Livestock Management does not offer any refund if you simply change your mind, or find a simular service cheaper elsewhere.
Failure to match product description : A request based on this reason is addressed on a case-by-case basis and subject to our approval.
Refunds are only considered in cases where the product does not match the written description or associated video content.
When a refund is requested, we require a description of how the product failed to meet your expectations so that we can make improvements to the product or the description.
Privacy Policy
Ferndale Livestock Management is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.ferndalelivestock.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Ferndale Livestock Management will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Ferndale Livestock Management
78 Kesbys Road, Eungai Creek, NSW 2441 Australia
joshua@ferndalelivestock.com.au
0438275757
Changes to the Terms and Conditions
Ferndale Livestock Management reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
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